Privacy policies

Geotours is a trusted Ecuadorian company specialized in adventure tourism, with years of experience delivering high-quality services in one of the country’s most stunning destinations: Baños de Agua Santa.

Cancellation Policy

Geotours follows all official regulations set by the Government of Ecuador. Therefore, no refunds will be issued for customer cancellations, regardless of the payment method (cash, card, bank transfers, or online platforms).

Cancellations made more than 15 days in advance:

We may offer an alternative date to reschedule your tour without penalty (subject to review). Group bookings will be handled on a case-by-case basis.

In cases such as:

• Expired passport or missing travel documents
• Travel restrictions from your home country or within Ecuador
• State of emergency, strikes, or civil unrest
• Late airport arrival or incorrect timing
• Mobility issues preventing arrival to the meeting point

Please contact us immediately so we can evaluate your case.

❌ Cancellations 24-48 hours before the tour:

No refunds or complaints will be accepted.

❌ Same-day cancellations or no-shows:

• No refunds.
• No refund if you miss the departure or leave before completing the activity.
• Participation under the influence of alcohol or drugs is not allowed.